Support

Write to support@suprun.ca. Please include your iPhone model and iOS version.

Common questions

Where are my logs?

Only on your phone, in Longsol’s own storage. Use Settings › Export all logs to save a plain copy (the media, a transcript for each log, and an index) to Files or anywhere you choose.

What if I delete the app?

Its logs are deleted with it, unless you exported them or restore from a backup you made. Export first.

The camera or microphone is blocked.

Open the iPhone’s Settings › Longsol and turn them on. The app also shows a button that takes you there.

How big are the files?

Compact video is about 4 to 40 MB per minute, Standard 10 to 65, High up to about 305, depending on the scene. Audio-only logs are about 0.5 MB per minute. Settings › Storage can shrink new logs automatically.

How do I turn the reminder or the lock off?

Settings › Reminder and Settings › Privacy. Turning the lock off asks for Face ID or your passcode first.